Shipping Info and Policies
General Shipping
While we do our best to accurately estimate costs at checkout, errors are possible. If the cost of shipping seems excessive (particularly when purchasing many items of varying sizes), please contact as and we'd be happy to confirm shipping cost or adjust it. Note, shipping of larger bonsai and pre-bonsai can be expensive, and in some cases, we may perform minor pruning to reduce shipping cost.
Shipping Restrictions
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We cannot ship junipers to CA due to Cedar-Apple Rust import regulations.
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We currently only ship within the contiguous United states (cannot ship to AK, HI, and PR).
Winter Shipping
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While we ship year round, shipping of cold-tender/tropical species during winter months is at the buyers risk! We can add one or more heat pack for a small fee (you can add them directly to your cart), however we are not responsible for damage due to temperatures during shipping. Feel free to contact us for advice on the number of heat packs required.
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For cold hardy species, its generally safe to ship year-round, however please note that deciduous species will be dormant (and leaf-less), while many evergreen species leaves/needles turn purple/brown during winter dormancy.
Bare-root Shipping
From October through March/April, we may be able to reduce shipping costs upon request by shipping bare-root or semi-bare-root. Trees will be removed from the pot, their root ball will be either bare-rooted completely, or loosened leaving sufficient soil and/or wrapping in peat moss to retain moisture during shipping, reducing shipping costs. If you'd like to save on shipping via semi-bare-root shipping, contact us prior to placing an order to inquire about bare-root shipping.
Product Photos
Unless otherwise stated, product images & photos are representative of the product you will receive, but not necessarily the exact item or its exact state, as our bonsai, pre-bonsai, and nursery stock are pruned and maintained throughout the year. For one-of-oa-kind bonsai, product photos are of the actual tree you will receive.